Communication Policy

Communication Policy



The team at Little Rock Preschool believe in a whānau approach to teaching and learning. Along with our tamariki and their families, we take a shared responsibility for the care and education of our children.


Management, kaiako, tamariki and whānau communicate with ease, in a way that respects all involved.

Procedures and Strategies

Communication Procedure

One of the the things we value here is encouraging a partnership with whānau. As we share information, this benefits both the children and their families, and it means we are dually
involved in the learning and care of each child.
We desire that this preschool is not only the child’s Preschool, but our families as well. Whānau are encouraged to pop in at any time, including members of their extended families. We value getting to know each other better in an informal (and formal) way.
Each profile book (and Storypark profile) is a record of the child’s time at Preschool, and shows their learning and development over time. Input from home is very important, as it helps us gain a deeper understanding of the children, any whānau aspirations, and their
cultures etc.
We use the following communication within the Preschool:
 Kanohi ki te konohi/face to face
 Website
 Email
 Newslettters
 Storypark
 Daily diary
 Parent Evenings/Events
 Communication diary
 Management diary
 Google docs
 Shared Folder (TEACH02)
 Facebook/Messenger Chats/Texts
 Whiteboards
 Signs
 Enrolment Packs
 Parent Questionnaires
 Appointments to meet with
management, or profile teachers
 Whānau events at centre
 Input with Internal Evaluation and
Policy review
 Profile books
 Group Planning Board
Families are welcome to talk with kaiako at any time regarding information, ideas, or concerns regarding their child, or the daily happenings. Any suggestions from parents/whānau are considered very seriously and all people concerned are advised. Any decisions are communicated to all involved in the Preschool. We try very hard to be involved in the community, so any idea regarding where we can go for trips (including whānau workplaces) are encouraged and welcomed.

Complaints Procedure

It is our policy to address any concerns, or complaints, promptly. All matters will be handled in an appropriate, and confidential, manner.

Complaint process:
 In the case that the concern is about a person, before going to
management, it should firstly be brought up with the person involved, if possible.
 Complaints can be made verbally, or in writing, to management.
 Any written complaint will be acknowledged in writing.
 Management will investigate all complaints made, and will endeavour to help resolve the issue – keeping the complainant informed of actions taken, and any outcomes.
 If resolution cannot be reached, both parties will meet and discuss
further action – outside mediation may be sought, if required.
 All parties are entitled to have support people present, if required.
 If disciplinary action is required, management will follow the disciplinary steps (as set out in the disciplinary procedure).

Complainants are entitled to contact the Ministry of Education directly – the Dunedin Office is located at 414 Moray Place, and their phone number is (03) 4715200. They can also be sent an email to

A copy of the Education (Early Childhood Centres’) Regulations 2009 and a copy of the Education Review Office reports are on display by the sign in sheets. ERO reports are also available online at


All whānau enrolling, or visiting the Preschool with the aim of enrolling, will be given an enrolment pack. This contains an enrolment form, welcome booklet (includes our vision
and philosophy), our fee information, settling information, our Christian philosophy info sheet, WINZ subsidies, and our daily Preschool routine.

The enrolment forms used will contain all the information that is required by the Ministry of Education regulations. We will regularly check to ensure that the information in these enrolment forms is current. National Student Numbers will be created/updated, and
identity information stored in Enrolment folder (such as copies of Birth certificate or Passport), along with any immunisation details.

Until any child starts their completed enrolment form will be kept in the waiting list folder in the office.

When children enrol, information from their enrolment form will be entered into the Discover computer system (our Early Learning Information system), and then filed in the enrolments folder – with all information being confidential. These computer records are used for invoicing, and for Ministry of Education requirements for funding and statistics etc.

Parents phone details will be stored in the cellphone memory.

All enrolment forms and information pertaining to the child will be kept for seven years.

Policy Review

All evacuation procedures are reviewed annually. All other policies will be reviewed at least every three years.

Each policy that is up for review is circulated around kaiako, and then discussed at a staff meeting. If necessary, it is then uploaded to Storypark, and also put on the wall by the sign-in sheets for parent/whānau consultation, comments and signatures. This feedback will be considered seriously in the review process. Any whānau comments will be discussed at a staff meeting, if necessary.

All policies and procedures are filed in the Policy and Procedure folder in the Management Office, for anyone to access. They are also available to read online via our website.